[Chawhead's Staff Application]

You may be a little silly at times, but you're nothing short of dedicated. +1 (Feel free to add me to referrals)

[Custom Class ( New item)]

9 hours ago, mossly said:

They can always pay a dj for their radio

I think it’d be preferable to make people hire DJs, etc - forces some interaction with other members, or if the slots aren’t full: diversity in class.

 

But considering custom classes can have up to 5 slots, that’s a lot of radios.

[eXg Lika's Moderator application.]

Everyone deserves a fair chance  +1

[eXg Lika's Moderator application.]

1 minute ago, computer said:

seems chill, idk wtf danny is sayin about "not reading the rules"

It was an edit, but now its fixed.

[Introducing our new Support Center!]

1 hour ago, raqi said:

I feel like the community has the right to see the reports against staff members since we (players) have to rely on them to keep the server running smoothly. Transparency between staff and players is a must to keep a community stable imo.

I feel like the community has the right to report anonymously without being put on blast for their report.

 

As mentioned in the previous replies and original post. This is only for anonymous reports. Most reports are redirected to the public forums, anyway - per the warnings/notice when you submit it a ticket.

 

[Teddy's Ban Appeal]

Your ban was originally inputted by StS Recon, please update your appeal as, I was not involved in your original ban beyond helping Gordita when the command wasn't working.

Please note: Ban Evasion bans are completed by the system, in-game staff have no control over the bans.

 

9 minutes ago, Txddy said:

Conway and SauceGordita

[Stop recurring payments]

Locking this as I mentioned, Garnet is not able to change it at this time. We do our best to give warning (as does PayPal), and support for after the fact on how to cancel. Keep an eye on your finances. 

Worst case scenario, if you're really strapped for the credits and you left it go for 30 days, you can make a ticket and kindly ask for a refunding. We just did it for someone one SWRP last week (Tuesday), and another one today. 

[Gee Bill, your mom lets you have 2 Text Screens?]

Already implemented on a recent update.

[It is time]

We've gotten off topic, but I'll take care of this one for @Merk. 

 

Other than Garnet or myself, checking IPs, there is no absolute way to verify if an alt is the owners. Even then, VPNs exist. This would be an arbitrary rule, that no one could enforce. Banning the usage of alts, doesn't by any means, stop people from using them for Ban Evasion.

As cringe as alts are, this is unfortunately denied.

[DarkRP Update [11/21/2023]]

A great QOL update! Great work to @Derpza @Merk and the DRP Admin Team for getting things queued up, after weeks of the trello being virtually blank.

 

All of this on top of removing toxic individuals? Christmas came early.

[Stop recurring payments]

 

22 minutes ago, PraetorDon said:

IONOS is the registrar for the domain anyway...I don't know he's using their cloud hosting

Nah only for the domain, the nameservers are pointed to GMC (per ICANN)

[Stop recurring payments]

8 minutes ago, PraetorDon said:

Also, at the time I type it, the Let's Encrypt SSL cert for store.garnetgaming.net has expired. Considering it's a three month Let's Encrypt cert, whatever function/service is supposed to automatically renew and apply it doesn't seem to be working, or again, is misconfigured.

You'll cackle at this one - ertug does not have auto-SSL, he does each one manually.

[Stop recurring payments]

36 minutes ago, mossly said:

I might conduct a series of interviews about various issues

 

We're trying to get rid of toxicity, not uproot it or stir the pot intentionally and bring it to the spot light. If you encounter issues or things you feel that should be changed., instead of glorifying them, report them to @Merkor @Derpza- you can feel free to DM me as well. 

[Stop recurring payments]

50 minutes ago, graygrayiscool said:

But don't you ban people who do charge backs?

Chargebacks indicates fraud, which is not this. Garnet gets slapped with fees and taxes, when someone charges back PayPal doesn't give those fees + taxes back. Simply if someone asks for a refund because they were genuinely unaware, he's always refunded, from anytime I've seen. 

People who complete chargebacks themselves are usually committing fraud, since they often have to lie to their bank and tell them they didn't authorize it, when they did (legal term for that is "Fraud Misrepresentation"). Below is some snippet of chargebacks vs refunds from PayPal's website:

Spoiler

 

What is the difference between chargebacks and refunds?

So what does it mean to dispute a transaction? Though chargebacks and refunds both involve the return of funds for a transaction, there are some major differences.

Refunds are always led by the merchant and are considered voluntary. By issuing a refund, both the customer and merchant can bypass the need to get the debit or credit card issuer involved.

 

In the case of the standing mirror, the buyer could have contacted the merchant directly, requesting a refund for the damaged item. If the merchant agreed, the buyer would receive the refund to their form of payment some days later.

 

However, if the buyer had trouble reaching the merchant or the merchant disagreed with the damage claim, the buyer could then escalate the dispute into a chargeback with their credit card issuer.

 

 

Reasons for chargebacks

There are numerous reasons for chargebacks, such as if a customer:

• Doesn’t receive the item they ordered and paid for
• Received a damaged or defective item
• Doesn’t recognize the debit or credit card charge
• Is charged more than once for an item
• Claims their form of payment was used to purchase an item fraudulently without their permission or authorization

To help avoid and prevent potential cases of chargebacks, find out more about disputes.

 

How do chargebacks work?

What happens during a chargeback? Though the chargeback process can vary depending on the debit or credit card issuer handling the case, the chargeback process generally follows these steps:

1. A customer issues a chargeback with their bank.
2. You (the merchant) are notified of the chargeback and can either accept it or dispute it.
3. If you choose to dispute the chargeback, the customer’s bank will review the case and provide a ruling.
4. If you win the case, the disputed amount will be returned to you. If you lose or accept the chargeback, the customer will receive the funds.

 

Why do chargebacks matter for merchants?

Chargebacks not only hurt your bottom line, but they can also hurt your business by:

• Incurring fees and costs: When you deal with a chargeback, you may be subject to additional charges from card issuers.
• Impacting your chargeback ratio: Whether you win or lose a chargeback request, it will affect your chargeback ratio, which, in basic terms, determines your standing with credit networks. The more chargebacks you encounter as a seller, the higher the likelihood they flag you as a higher-risk merchant.
• Damaging your reputation: Working out a problem directly with a customer can lead to a better overall purchase experience and increased loyalty. Refunds help you avoid the lengthy process of a chargeback as well as the potentially negative impacts on your reputation as a merchant.

 

[Stop recurring payments]

2 hours ago, mossly said:

I know, you can call paypal or whatever, but why the fuck is single payments not an option? 

 

It's unethical.

Unethical wouldn't be fair to say, simply because Garnet has no control. The reality is the webhost we use doesn't allow Garnet access to anything, unfortunately moving webhosts would be way more expensive, and we'd be starting from scratch on the forums and a lot of other things. There's just way too much data (from 9-10+ years of being around) to move over, just looking at the forums alone, forgetting the server databases (DarkRP, SWRP, etc) - which also are on the same host.

 

Just as an example, I wanted to setup a subdomain to get to the support center easier (support.garnetgaming.net) - 7 messages to the host, it still doesn't work. Funny thing is, it's as easy as adding a CNAME record, which if myself or garnet could do would take less than a minute, if we had access. 

Garnet has posted many a times on not only how to cancel them, but posted a few warnings, included editing the store itself to signify the packages are recurring, on top of the warnings PayPal warnings as well. I'm not sure how its been labelled on DarkRP, but a few times on StarWarsRP, players have approached Garnet for a refund or help cancelling them, and he's done it with no thought :). But there are warnings on the forums as well about it, we do the best we can with trying to warn and support something with little control.

On a side note, I get an email with PayPal anytime a subscription is set to auto renew and I always cancel when I get that email. 

[Glitches Second Game Master Application]

I agree with @Failed401 - you've improved a lot, you're worthy of a chance +1

[Wub is dead (LLCS) | DRP Resignation]

8 minutes ago, Wubb said:

I will be on swrp (maybe come over :))

Yippie!!! Welcome Back :).

[ednarbneumi - Ban Appeal]

Curious to see who reacted "Cringe", "hWaaAt?", or "Dumb". Interesting. Also interesting to ban someone for "fairly certain"

 

On the topic of the ban, the 4 minutes of "evidence", I think was PERFECTLY described by @Wubb with "about half is useless" and "Some pretty sus locking on but that is kinda it".

[Introducing our new Support Center!]

36 minutes ago, Jaz- said:

Does donation support include custom class changes for the dark rp server?

Yes it does! 

On 11/12/2023 at 3:23 PM, AlexConway said:

Donation Support (Missing Perks, Custom Class Changes, Skin Donations)

 

[Introducing our new Support Center!]

24 minutes ago, IAreGunner said:

I feel like stuff like ban appeals + staff reports  shouldn’t be behind a private support ticket.  But overall a good change. 

Ban Appeals only apply the the ones mentioned, such as Community Bans which do not have a forums section. It does not apply to server bans - those will always be handled by creating a topic and the respective Admin/Management Team of said server.

Some examples of the messages you get try to make a ticket in the respective departments you mentioned.

 

 

 

[Introducing our new Support Center!]

Good Afternoon Garnet Gamers! Pleased to announce the new support center that I've been working hard on for the past few days. The support center can be accessed by heading to support.garnetgaming.net, following this link: https://forums.garnetgaming.net/index.php?/support/, or by clicking the "Support" Tab on the navigation menu.

Why the change? 
Overall, sometimes it's very hard to find the best way to contact Garnet, Community Management, etc - The support center offers an easy and seamless process on both ends, the overall tickets system allows for easy tracking in one place, providing quicker response times. 

For donations as an example: We can gather all the information needed to assist you by requiring them to even create the ticket. 

What can I use the Support Center for?
General Questions/Requests for Community Management

Community Wide, Forums, Discord, or TeamSpeak Ban Appeals

Forums/Website Technical Support (Locked Account, Forgot Email, Need Accounts Merged)
Member Tips (Anonymous reporting both for incidents inside and outside of GarnetGaming Platforms)

Donation Support (Missing Perks, Custom Class Changes, Skin Donations)
Model Design Studios (StarWarsRP Only)

What will happen to the old Donation Support Forums?

Members may no longer post threads in the donation support forums, and in a few days they will be archived and any users needing support will directed to the Support Center.

 

Am I allowed to remake a Donation Support thread in the Support Center?
Simply put, yes. If your request is outstanding, we'd be more than happy to assist you in the new Support Center.

[Depreciation of Display Name Log-Ins]

Effective as of November 15th 2023

 

In support of GarnetGaming's commitment to continually safeguard our community and members, we will be retiring Display Name Logins. The main factor in support of this decision is that allowing members to log in with a display name can pose a security risk for your account, because display names are public information, giving malicious users/bad actors an avenue to attempt to gain access to your account more easily by knowing 1 of 2 login elements. Two-Factor Authentication (2FA) is available for any user in the "Account Settings" section, and it is always recommended to be a best practice for the best possible security. 

 

Users will always be able to log in with their email address, which will be the new primary method.

 

If you need help with changing your email address, please make a support request here.

[[FORUM SUGGESTION] Custom Forum Tags]

No.

[Forums Update [11/5/2023]]

4 hours ago, Horseyyy said:

@AlexConway Lemme cop that vet tag pour favor

I merged your 2 accounts and looky looky, you had a good enough rep to post ratio and got the tag.

[Torq's Resignation]

1 hour ago, Torq said:

CLEAR EVIDENCE!

DarkRP Staff didn't ban a clip of someone no-clipping (which could be staff abuse, like what you just did), in a clip that has no identifiable information (No SteamID (/id), No Stean PFP, Tab Menu, Voice Chat, Nothing concrete beyond /name (which anyone can do)). ANARCHY!!!